Refund Policy – Kanda.my

No Refunds

All payments are final. Once payment is made, your order will be processed immediately. Therefore, we do not accept refund requests after payment.

Defective Items / Replacement

If the item you receive is defective or damaged, we will replace it with a new item (1:1).
Please contact our support team immediately with photo proof of the defective product for replacement.

Custom Orders

For custom orders, please ensure all details such as name, number, cutting style, and fabric are correct.
We are not responsible for refunds if errors are caused by incorrect customer input.

Processing Time

All orders are processed quickly and carefully. Once payment is confirmed, your order will go straight into production.

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Customer Information (For Support Requests)

Please provide the following details when contacting us:

• Full Name:
• Order Number:
• Email Address:
• Phone Number:
• Delivery Address:
• Issue / Description:

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Customer Support

For any questions, issues, or replacement requests, please contact us at:

KANDA INDUSTRIES (M) SDN BHD
19-1, Jln 5/10 Seksyen 5
Bdr Rinching
43500 Semenyih, Selangor
Malaysia

Email: admin@kandamy.com
Mobile: +60 11-3709 7231